Frequently asked questions (FAQs)

iSi chargers can only be used with iSi appliances. You can’t use an iSi charger in a Kisag whipper because the systems work differently – iSi chargers screw into place, whereas Kisag chargers slot into place.

Each charger contains exactly 7.5 g of pure nitrous oxide (N2O). This is a colourless gas from the nitrogen oxide family.

Kisag chargers have an indefinite shelf life. The best before date on the box simply guarantees that the charger will definitely contain the full amount of gas up until the stated date. If you store the chargers for longer than the stated date, it’s possible that some of the gas may evaporate.

If you keep the lid screwed tight on your whipper and store it in your fridge under ideal hygiene conditions, long-life cream will stay fresh inside it for up to 10 days.

No. The gas cannot escape from the whipper. In such cases, just give the whipper a couple more shakes.

Before you unscrew the lid of the whipper, squirt out any remaining gas or cream (ideally into your kitchen sink).

Make sure the whipper is no longer under pressure. Now unscrew the nozzle and the lid of the whipper. Remove the sealing ring from the lid of the whipper. Now clean the nozzle using warm water and the brush supplied in the original packaging, and rinse out the whipper. Now you can place everything in the dishwasher. Attention: some parts on some models are not dishwasher safe! The following models are completely dishwasher safe: Kisag Whipper CREATIVE 0.25l and 0.5l, Kisag Whipper Classic, Kisag Whipper Professional 0.5l and 1 liter, Kisag Thermo Whipper 0.5l and iSi Thermo XPress Whip.

If the whipper is still pressurised, proceed with caution when unscrewing the lid. We recommend you go outside to unscrew the lid, or cover the whipper with an old towel or cloth and unscrew it over your kitchen sink. The contents are likely to spurt out if the whipper is still pressurised when you open the lid. Now clean the valve spindle and start again. Use a fine-mesh sieve to prevent the valve spindle from getting blocked.

This can potentially block the nozzle. To prevent this from happening, always purée foods first and press them through the Kisag funnel & sieve.

We advise you not to do so, because the whipper is highly pressurised. If you use force to unscrew the lid when the whipper is still pressurised, any contents still remaining inside the whipper are likely to squirt out with great force and make a big mess! In addition, there is always a risk of injury if you don’t follow the instructions when opening the whipper. In case of doubt, please contact our customer service team at kisag@kisag.ch.

This depends on the model. The following whippers are completely dishwasher safe: Kisag Whipper CREATIVE 0.25l und 0.5l, Kisag Whipper Classic, Kisag Whipper Professional 0.5l and 1l, Kisag Thermo Whipper 0.5l and iSi Thermo XPress Whip. For all other models, only the container itself is dishwasher safe.

In principle, yes. However, some older whippers may not be compatible.

This is to keep the product safe during transport.

You probably aren’t holding the whipper vertically downwards when you squirt. The contents can’t enter the valve spindle if the angle is wrong.

Yes.

For more information, please read the instructions.

For more information, please read the instructions.

The tank is full as soon as liquid gas spurts out. To be extra safe, do the “finger test” once you’ve finished to make sure no gas is seeping out. To perform a finger test, moisten your finger and press down gently on the valve. If you feel pressure building up, this means the valve is probably no longer leakproof and you should not use the burner. In such cases, please contact our customer service team at kisag@kisag.ch

For your safety when using the safety gas burner, please read and follow the safety instructions in the manual.

Yes, you can. However, you should always be very careful when doing so because the tip of the burner will be hot if you’ve just been using it. Further, you should make sure you perform this task on a heatproof surface.

Make sure you always use the safety gas burner together with an open fondue burner and in a well-ventilated room.

Clean your fondue burner by hand. Do not use strong detergents.

We recommend you completely refill the gas chamber before each use.

The filling procedure is very simple. First, close the burner valve, then rotate the burner (the burner tank should have cooled completely). Now, press the KIGAS gas can straight downwards into the filling valve. The gas is fed into the tank with a hissing noise. Once the gas starts to overflow in liquid form, the tank is full. Finally, for safety purposes, quickly check with your finger to make sure that no gas is escaping.

The answer lies in science: the hotter the safety gas burner, the more the gas in the tank expands, which in turn makes the flame get stronger.

Yes, in principle. However, this will depend on how strong the wind is. Do not enclose the safety gas burner in a home-made windshield, because this could cause it to overheat.

In general, a yellow flame indicates that the tank of the safety gas burner is too full. Leave the safety gas burner on until the excess gas has escaped and the flame turns blue again.

No. Perform the finger test before each use to make sure the valve is still intact. If you feel pressure building up, this means the valve is probably no longer leakproof and you should not use the burner. In such cases, please contact our customer service team at kisag@kisag.ch

If the seal is old and brittle, gas may escape. Perform the finger test each time you fill the tank with gas to make sure the valve is still intact and doesn’t leak. If you feel pressure building up, this means the valve is probably no longer leakproof and you should not use the burner. In such cases, please contact our customer service team at kisag@kisag.ch

Make sure the safety gas burner is closed and has cooled down. After this, there are no special requirements for storage.

Kigas does not have a specific shelf life.

Once emptied of gas, you can recycle the metal container.

These can be used with all lighters and gas devices.

We recommend you completely refill the gas chamber before each use.

The heat is more focussed in a Bunsen burner than it is in a gas burner.

Make sure you open the safety gas burner only slightly and then ignite it immediately. If you open it too wide or leave it open too long before igniting it, a flame may flash out suddenly.

You get a sudden yellow flame. Turn off the gas supply, take the burner outdoors, and allow some of the gas to escape.

Because otherwise too much gas will accumulate and ignite suddenly in a high flame or even flash fire when you light it.

Safety gas burners are much easier to adjust than paste burners. In addition, paste burners start off at a relatively low heat but get hotter and hotter as time passes. When you use a safety gas burner, you can adjust the temperature with extreme precision from start to finish. In addition, gas burners are more powerful.

Flambé burners are ideal for a wide range of kitchen tasks such as caramelising sugar, searing meat and blistering bell peppers.

Kitchen aids should never be used in the oven.

Silicone kitchen aids do not require a special cleaning procedure. They are dishwasher safe.

They are very pliable, which means you can use them to get the very last bits of food out of pots and pans etc. Silicone kitchen aids are very gentle on your pots and pans.

This is an international certification system for sustainable forestry. FSC® stands for Forest Stewardship Council.

No. You should never perform your own repairs and maintenance on a hand blender. Please contact our customer service team at kisag@kisag.ch.

Hand blenders are ideal for mashing, mixing and whipping up soups, cream, fruit sauces, creamy sauces, pesto, salsa, hummus, vinaigrettes, smoothies, mayonnaise and more.

Make sure the head of the mixer doesn’t get too wet when you clean it. Clean all the other parts by hand with warm water and a little washing-up liquid.

Do not turn the hand blender on until it’s inside the bowl. Always unplug the hand blender before replacing blunt blades.

Unplug the appliance. Remove the old blade and insert the new blade.

This depends on what you use your hand blender for.

In the Kisag online shop (www.kisag.ch), in the Kisag factory outlet and in selected specialist stores.

Please read the instructions.

Remove the blade holder and clean with warm water and a normal household detergent.

Fill out the repair request form (https://kisag.ch/reparaturanmeldeformular) and send it to the address provided.

In most cases, we’ll send you a quote within five working days of confirming receipt. Products are always returned via A-post.

We’ll send you written confirmation that we can’t repair your device. On request, we’ll quote you a price for a new device.

No.

This depends on a number of factors. If the warranty has expired, Kisag will quote you a price for the repairs. To receive a quote, you need to send us the defective product together with a repair request form (https://kisag.ch/reparaturanmeldeformular).

Yes – we have a customer service desk at our Kisag headquarters, Bahnhofstrasse 3, 4512 Bellach, Switzerland.

All Kisag products come with a 2-year warranty.

All prices are listed in Swiss Francs and include VAT as well as all other statutory taxes (e.g., the advance recycling fee (vRG)).

Orders of CHF 80.- or more are delivered free of charge. For orders below CHF 80.-, you will be charged a shipping fee of CHF 9.-.